Refund policy

RETURN POLICY

Effective Date: 9/2026

We want you to love your order and stand behind our quality guarantee! However, because each product is custom-made specifically for you when you order, we have the following policy:

Custom-Made Products — Final Sale

All of our products feature custom graphics and are made-to-order. Due to the personalized nature of these items, we cannot accept returns, refunds, or exchanges for:

  • Change of mind
  • Incorrect size ordered
  • Color variations due to monitor settings
  • General dissatisfaction with a non-defective product
  • Errors entered during checkout (incorrect size, color, address, product, style, etc.) — we encourage you to double-check your order before submitting
  • Carrier/delivery delays once shipped

Orders cannot be changed or canceled after they are placed.

Our Quality Guarantee — For Damaged or Defective Items

We stand behind the quality of our products! We will provide exact replacements for:

  • Items damaged during shipping (subject to photo verification and carrier review)
  • Manufacturing defects
  • Misprints
  • Wrong items sent from what was purchased

How to Request a Replacement

Please do not ship any items back to us without prior written authorization. Unrequested returns will not be accepted.

If you receive a damaged, defective, or incorrect item, we require the following:

  1. Email support@heytheresmiles.com within 14 days of delivery date
  2. Include your order number in the email subject line
  3. Provide clear photos showing the issue (required to coordinate your replacement with our printing partner)
  4. Describe the problem and reason for replacement request

Additional Replacement Notes

  • Replacement requests must be submitted within 14 days of the delivery date — requests submitted after 14 days cannot be honored.
  • Replacement items will be identical to the original item purchased — no changes to size, color, or style.
  • An exact replacement is our standard resolution. In the rare case an exact replacement cannot be fulfilled, we will work with you to find the best outcome.

Hey There Smiles LLC does not accept unsolicited return shipments. Contact us at support@heytheresmiles.com before sending any items.

Questions

If you have any questions about our return policy or need assistance with an order, contact us at support@heytheresmiles.com — we're here to help!