Sizing & Fit

Our adult apparel uses unisex sizing unless noted on the product page.

• Women: Unisex sizing may feel roomier. Stay true to size if you like that fit or consider sizing down for a closer fit.
• Men: Start with your usual size for most items. Hoodies have a more fitted, athletic feel, so consider sizing up if you prefer extra room.

Always compare your measurements with the size chart on each product page before ordering. It’s the best guide for that specific item and your preferred fit.

Free U.S. shipping. Every order. Every time.

We currently ship within the United States only. Shipping availability is confirmed at checkout.

Your items are made to order, not pulled from a shelf. Production typically takes 2–5 business days at our U.S. production partner. Most orders arrive about 7–12 business days after you place your order, including production and shipping time. These are estimates, not guarantees. Allow extra time during peak seasons and holidays.

Thanks for choosing items made just for you and for giving us time to make them.

Are all sales final?
Yes. Every item is made to order, so we don’t accept returns or exchanges if you order the wrong size or color, change your mind, or make another checkout selection you later want to change. We want you to love what arrives, so please check the size guide, product details, and shipping address before checkout. If your item arrives damaged, defective, or different from what you ordered, see the Quality Guarantee & Replacements section below for how to get help.

Can I cancel or change my order?
Because items are made to order and processed quickly, we don’t accept cancellations or changes after an order is placed. Please confirm your cart items, size, color, and shipping address before completing checkout.

What if I ordered the wrong size?
We can’t offer size exchanges on made-to-order items. Please check the size guide and product description before ordering to find your best fit.

What if my item arrives damaged, defective, or different from what I ordered? We want you to be happy with what arrives, and we’re here to help if something isn’t right. 

Email support@heytheresmiles.com within 14 days of delivery with your order number in the subject line, a description of the issue, and clear photos so we can review it with our printing partner. 

For qualifying issues, an exact replacement is our standard resolution. Replacements can’t be changed to a different size, color, or style. Please see our full replacement policy for details.

Every Hey There Smiles design starts with an idea rooted in the outdoors: the places we explore, the moments we chase, and the joy of just being outside. Our signature graphics, including our pine-tree mark, sunshine mark, heart mark, and other original artwork, are hand-drawn or digitally crafted and owned exclusively by us. 

Unauthorized use, reproduction, or copying of any Hey There Smiles artwork or designs is strictly prohibited.